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Privacy policy



When you make a purchase from our store, as part of our buying and selling process, we collect the personal information you provide, such as your name, address and e-mail address.

When you browse our store, we also automatically receive the Internet Protocol address (IP address) of your computer, which enables us to obtain more details about the browser and operating system you are using.

E-mail marketing (where applicable): With your permission, we may send you e-mails about our store, new products and other updates.


How do you obtain my consent?

When you provide us with your personal information to complete a transaction, verify your credit card, place an order, schedule a delivery or return a purchase, we assume that you consent to our collection and use of your information for this purpose only.

If we ask you to provide your personal information for any other reason, such as marketing purposes, we will ask you directly for your express consent, or give you the opportunity to decline.

How can I withdraw my consent?

If, after having given us your consent, you change your mind and no longer consent to our contacting you, collecting your information or disclosing it, you may notify us by contacting us at [email protected] or by mail at: Vélozophie 710 boulevard St-Joseph, Gatineau, QC, J8Y4A8, Canada


We may disclose your personal information if we are required to do so by law or if you breach our Terms and Conditions.


Our store is hosted on Lightspeed. They provide us with the e-commerce platform that enables us to sell our services and products to you.

Your data is stored in Lightspeed’s data storage system and databases, and in Lightspeed’s general application. Your data is stored on a secure server.


If you make your purchase through a direct payment gateway, Lightspeed will store your credit card information. This information is encrypted in accordance with the data security standard established by the payment card industry. Your purchase transaction information is retained as long as necessary to complete your order.


You may leave our website by clicking on certain links on our site. We assume no responsibility for the privacy practices of these other sites and recommend that you read their privacy policies carefully.


To protect your personal data, we take reasonable precautions and follow industry best practices to ensure that it is not lost, misappropriated, accessed, disclosed, altered or destroyed inappropriately.

If you provide us with your credit card information, it will be encrypted using the Secure Sockets Layer (SSL) protocol.


Here is a list of the cookies we use. We have listed them here so that you can choose whether or not to allow them.

Vélozophie uses cookies to store information about your session (referrer, referring page, etc.).

Cookies are also used for statistical purposes with Google Analytics in order to know how long or from which page you arrived on our website. No personal data is collected.


We reserve the right to modify this Privacy Policy at any time, so please check back frequently. Changes and clarifications will take effect immediately upon posting on the website. If we make any changes to the content of this policy, we will notify you here that it has been updated, so that you will know what information we collect, how we use it, and under what circumstances, if any, we disclose it.


If you would like to: access, correct, amend or delete any personal information we have about you, file a complaint, or if you would simply like more information, please contact our Privacy Officer at [email protected] or by mail at Vélozophie

[710 boulevard St-Joseph, Gatineau, QC, J8Y4A8, Canada]