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General terms and conditions

These terms and conditions govern the use of this site
This site is owned and operated by Vélozophie Inc.
By using this site, you indicate that you have read and understood the terms and conditions of use and that you agree to abide by them at all times.

Intellectual property
All content published and made available on this site is the property of Vélozophie Inc. and its creators. This includes, but is not limited to, images, texts, logos, documents, downloadable files and anything else that contributes to the composition of this site.

By creating an account on our site, you agree to the following:

  • that you are solely responsible for your account and for maintaining the security and confidentiality of your account, including any passwords or other sensitive information associated with your account, and
  • that all personal information you provide to us through your account is current, accurate and true, and that you will update your personal information if it changes.

We reserve the right to suspend or terminate your account if you use our site illegally or violate the acceptable use policy.

Sales of goods and services
This document governs the sale of goods made available on our site.

The goods we offer include but are not limited to:

  • Bicycles
  • Bicycle parts
  • Bicycle accessories
  • Clothing
  • Sporting goods
  • Nutrition

The goods linked to this document are the goods that are displayed on our site at the time you access it. This includes all products listed as being out of stock. Any information, descriptions or images we provide about our goods are described and presented as accurately as possible. However, we are not legally bound by such information, descriptions or images as we cannot guarantee the accuracy of every product or service we provide. You agree to purchase these goods at your own risk.

We accept the following payment methods on this site:

  • Credit or debit cards (Visa, Mastercard, American Express)


By providing us with your payment details, you confirm that you have authorized the use of and access to the payment instrument you have chosen to use. By providing us with your payment details, you confirm that you authorize us to charge the amount due to this payment instrument.

If we believe that your payment has violated any law or any of our terms of use, we reserve the right to cancel your transaction.

Shipping and delivery
When you make a purchase on our site, you agree and acknowledge to provide a valid email and shipping address for the order. We reserve the right to modify, reject or cancel your order whenever necessary. If we cancel your order and have already processed your payment, we will give you a refund equivalent to the amount you paid. You agree that it is your responsibility to monitor your payment method. While we aim to provide you with an accurate estimate of shipping times and costs, these may vary due to unforeseen circumstances.

For all online purchases, no exchanges will be accepted, we only offer refunds (except for shipping costs).
We accept refund requests on our site for products that meet one of the following requirements:

  1. the item is broken
  2. the item is not as described
  3. the item is the wrong size
  4. you’ve changed your mind

Refund requests can be made within 30 days of receipt of your goods.

Refunds do not apply to the following products/services:

  1. Tires and tubes
  2. Food
  3. Used items
  4. Items no longer in their original packaging
  5. Items discounted by 35% or more
  6. Clothing


Returns can be made in person at the following locations: At our boutique at 710 boulevard St-Joseph or by mail.

Here is the procedure to follow in order to return your items by mail:
Before returning your item, you must contact us so that we can send you a return number. Vélozophie does not assume any return shipping costs EXCEPT in the case of an error on our part or if the item has been damaged in transit.

Limitation of liability
Vélozophie Inc. or any of its employees will be liable for any problems arising from this site. However, Vélozophie Inc. and its employees will not be held liable for any problems arising from improper use of this site.

As a user, you hereby indemnify Vélozophie Inc. from and against any and all liability, costs, causes of action, damages or expenses arising out of your use of this site or your breach of any of the provisions set forth herein.

Applicable laws
This document is subject to the applicable laws of Canada and is intended to comply with its necessary rules and regulations.

These terms and conditions may be amended from time to time to maintain compliance with the law and to reflect any changes to the way we operate our site and the way we expect users to behave on our site. We recommend that our users check these terms and conditions from time to time to ensure that they are aware of any updates. If necessary, we will notify users by e-mail of changes to these terms and conditions or post a notice on our site.

Please contact us if you have any questions or concerns. Our contact details are as follows:

(819) 303-6699
710 boulevard St-Joseph, Gatineau, J8Y 4A8
Effective date: April 6, 2021.